Which Staircase Service Level Is Right for Your Staircase Project?

Compare Horizon, Elevate and Summit so you can choose the right level of support first time, avoid paying for help you do not need, and feel confident before your staircase or bespoke joinery is made

You know you need a staircase.

The harder question is how much help you actually need around it.

You might already have a builder who is confident in measuring and fitting.

You might have drawings, but still wonder whether the real site tells the same story.



Or you might want fewer moving parts because you would rather have the survey, checks, protection and installation handled for you.

So you are probably asking:

Do we really need a site survey, or are our measurements enough?

Would dry assembly help avoid problems before the staircase reaches site?

Should installation be included, or is our own team the better fit for this project?

Those are exactly the right questions to ask before anything is made.

This guide breaks down Horizon, Elevate and Summit in plain English, so you can compare what is included, understand which route suits your project, and choose with confidence - without compromising on Central Joinery Group quality.

Compare Horizon, Elevate and Summit by the project situation that sounds most like yours

The easiest way to choose is to start with what is already true on your project.

Do you already have a confident team in place?

Are you relying on drawings but unsure about the real measurements?

Or would you rather have more of the process handled for you?

Use the table below to compare Horizon, Elevate and Summit by the kind of support you are likely to need before your staircase is made.

Already have a confident team on site? Horizon gives you flexibility and essential support without adding steps you do not need

Why it matters: you can keep control of the project while still choosing a quality Central Joinery Group staircase.

Horizon is for customers who already have the right people in place and feel confident managing the site side of the staircase.

You may be a builder, merchant or project team who already knows who is measuring, who is fitting and what needs to happen on site.

You do not need every step managed for you - but you still want a staircase made properly, with clear information behind it.

With Horizon, you can still expect:



• A quality Central Joinery Group staircase - so you are not choosing a lower-standard product.
• Technical drawings - so your team can see what is being made and how it relates to the project.
• Expert advice - so you can ask questions before committing to the next step.
• Flexible specification options - so the staircase can still be built around the project requirements.
• After-service support - so you are not left on your own once the order has moved forward.

What to think about: Horizon works best when your team is genuinely confident with measuring, fitting and site responsibility.

If you are unsure whether the site measurements are right, Elevate may give you more reassurance.

Readers Also Like: Site Surveys: Are They Necessary? Visit Our Showroom for Expert Advice

Worried the drawings might not tell the full story? Elevate helps check the real site before your staircase is made

Why it matters: drawings are useful, but the staircase has to fit the space that is actually there.

Elevate is for customers who want an extra layer of confidence before their staircase is manufactured and delivered.

The site survey helps check the actual space before manufacture begins.

This can be useful when openings, levels or site details may have changed slightly from the drawings, or when you simply want the reassurance of having the measurements checked professionally.

Dry assembly adds another practical check.

Your staircase is assembled in the workshop before delivery, so the team can review how the key parts come together before it arrives on site.

Elevate is helpful if you want to know:

• The real measurements have been checked - so you are not relying on drawings alone.
• Potential issues can be spotted earlier - before they become harder to deal with on site.
• The staircase has been dry assembled before delivery - so key parts can be checked in the workshop first.
• Your team can still manage installation if that suits the project - so you keep flexibility where you need it.
• You get more reassurance before delivery - so the project feels clearer before the staircase reaches site.

What to think about: Elevate is a strong middle ground if you have a fitting team, but want Central Joinery Group involved in checking the site and dry assembling the staircase before delivery.

Readers Also Like: Why Are Glass Stairs Becoming So Popular?

Want fewer moving parts to manage? Summit brings survey, dry assembly, installation and protection into one complete staircase route

Why it matters: when more of the process is handled for you, there is less for you to coordinate separately

Summit is the most complete staircase service level for customers who want the highest level of support from Central Joinery Group.

It includes site survey, dry assembly, installation and Gold stair protection.

It is designed for customers who would rather have more of the process handled through one clear route, instead of coordinating several stages separately.



Summit is often the right fit when you want:

• Survey included - so the site can be checked before manufacture.
• Dry assembly included - so the staircase can be reviewed in the workshop before delivery.
• Installation included - so fitting is part of the service level from the start.
• Gold stair protection - so the staircase has the highest level of protection once it reaches site.
• Fewer moving parts to manage - so the process feels clearer and more joined up.
• A tree is also planted for every Summit range purchased.

What to think about: Summit is the most complete option, but it is only available for staircases and does not apply to windows or doors.

What to check before choosing your staircase service level, so you do not pay for support you do not need or miss support that would help

Before choosing, it helps to ask a few practical questions about your project, your site and the people already involved.

• Who is taking responsibility for the measurements?
  If your own team is confident, Horizon may be enough. If not, Elevate or Summit may give more reassurance.

• Does the real site match the drawings?
  If there is any doubt, a survey can help check the space before manufacture.

• Does your team fit staircases regularly?
  If they do, you may not need installation included. If they do not, Summit may be worth considering.

• Would dry assembly give you more confidence?
  If you want the staircase checked in the workshop before delivery, look at Elevate or Summit.

• How much do you want to manage yourself?
  Horizon gives more control, Elevate adds checks, and Summit gives the most complete support.

• How important is stair protection once the staircase reaches site?
  If protection is a priority, Summit includes Gold stair protection.

The right range should make the project feel clearer, not more complicated.

If you are still unsure, that is exactly what the enquiry and design review process is there to help with.

Book Your Design Review

Get expert guidance on cut string, traditional and glass balustrade staircases - tailored to your home, layout and long-term plans. Our design review helps you understand the right structure and specification before committing.

Support

Be assigned your own dedicated Sales Surveyor.

CAD Drawing

Visualise your ideas using the latest drawing technology.

Bespoke Quote

Receive a personalised quote with detailed itemisation.

Surveyor Access

Meet with a surveyor to measure up for the designs.

Why choose Central Joinery Group? 30+ years of staircase and joinery experience, UK manufacturing and support from start to finish

Whichever service level you choose, the quality behind the staircase stays the same.

At Central Joinery Group, we combine traditional craftsmanship with modern manufacturing to create high-quality staircases and specialist joinery across the UK.

With more than 30 years’ experience, dedicated staircase production facilities and a practical, no-pressure approach, our focus is on helping every customer choose the staircase route that genuinely fits their project.

Customers choose us because every part of the process is designed to make the staircase feel right for the project, not just look right on paper:

• 30+ years of staircase and joinery experience - so you are working with a team that understands both how a staircase should look and how it needs to perform.

• Dedicated UK manufacturing - so your staircase is made with care, accuracy and consistency.

• Traditional craftsmanship with modern technology - so the finished staircase benefits from skilled joinery and precise manufacturing methods.

• Clear technical support - so builders, merchants, developers and homeowners can make decisions with better information.

• Flexible service levels - so you can choose the amount of help that fits your project, rather than being pushed into a route you do not need.

• Support across the UK - so one-off homes, renovations, self-builds and larger developments can all be supported with the same focus on quality.
  

Book a Bespoke Design Review and choose the staircase service level that feels right before anything is made

By the time you choose your staircase service level, you should feel clear about the next step - not worried that you have chosen too much support, too little support or the wrong route for your site.

You do not need to know the perfect answer before you speak to us.

The design review is there to help you talk through your project, understand what support would actually help, and choose the route that makes the most sense.

Book a Bespoke Design Review and you will walk away knowing:

• Which service level best fits your project - Horizon, Elevate or Summit.

• Whether a site survey would help - based on your drawings, site and confidence level.

• Whether dry assembly would add reassurance - so you understand the value before choosing.

• Whether installation should be included - or whether your own team is the right fit.

Choose the staircase service level that fits your project, your team and the way you want to work - with Central Joinery Group quality behind you from the start.

Book Your Design Review

Get expert guidance on cut string, traditional and glass balustrade staircases - tailored to your home, layout and long-term plans. Our design review helps you understand the right structure and specification before committing.